Ref. A-381830
  • Maritiem

Functie

Voor onze klant in 2030 Antwerpen zijn we op zoek naar een Customer Service Representative.

Who are we looking for? 
  • You are a dedicated representative team member for Government shipments;
  • Excellent customer service;
  • Handling bookings and all related matters, problem solving, contact with customers;
  • Send all required reports to the military within given timeframe;
  • Liaise with manager in case of problems/issues/rating & filling matters;
  • Receive bookings by EDI or email of Military related Customers and complete/confirm per set contract requirements;
  • Check rates in place and assessorial services requested per set contracts and use routes based on priority services. Send location request when needed;
  • Check availability of equipment and/or existing equipment pools;
  • Handle enquiries from customers internal/external and/or handle problem solving;
  • Coordinate space and allocations with Cargo Control UK in case needed;
  • Handle all reporting to Military customer within set requirements of the contract;
  • Recovery of costs and cost saving.

Profiel

  • English and dutch language spoken and written;
  • Good communication skills with all level customers internal/external;
  • High level on PC skills;
  • Customer service outbound and inbound processes knowledge;
  • Capability to work under pressure & high set priorities

Wat je van ons krijgt

  • Je komt terecht bij een gekende speler in de maritieme sector;
  • 6 ADV dagen;
  • Maaltijdcheques, ecocheques + andere extra legale voordelen;

Solliciteer