Ref. A-442397
  • Interim

Functie

Admin Assistant/Service Delivery Specialist
  • The Operational Admin Assistant provides administrative and organizational support to ensure the smooth and efficient daily operations and act as a point of contact for all administrative questions within Operations.
  • The Service Delivery Specialist supports the Service Delivery Manager to ensure that the agreed Operational Service for our customers is delivered for assigned Strategic, International and/ or Named local accounts in a dedicated approach within the customer portfolio.
  • Leads regular service reviews between our company and assigned customers building a stronger relationship, increase each party’s understanding of the other and develop continuous improvement programs focused on enhancing the customer’s Operational experience.
  • Responsible for developing and maintaining Service Delivery relationships with internal cross functional teams to ensure scope and policies of the Service Delivery function are understood and adhered to.

As an Operational Admin Assistant:
  • Takes meeting minutes and prepares (status) reports and statistics for requests
  • First point of contact for all purchase orders and invoices (First contact to Finance)
  • Administers Access Requests for customers and their subcontractors
  • Facilitates all Access Requests, Working Permits (and simple change requests) for all activities that take place on the Site(s) in Service Operations (can be initiated by all Operations Departments)
  • Perform quality check on maintenance records
  • Actively identify and perform any administrative activity that can relief the engineers in their daily work
  • Assist the Service Planning Coordinator and handle Customer enquiries. Provide support by quality controls, & hand-over request within the Service Planning team
  • Acts as an office manager and takes care of all office supplies
  • Actively participates in the Quality department in admin tasks to keep all ISO and Iso related certifications UpToDate
As a Service Delivery Specialist:
  • Provide end to end holistic delivery of the agreed to Operational Service for assigned customers, managing thecustomer interface on all elements of the operational contract
  • Ensure an Account knowledge Management System (AKMS) is maintained as a central repository of the data, information and knowledge needed to manage the lifecycle of services to Customers.
  • Monitoring SLAs/OLAs attainment and where necessary, identification of actions for ensuring the agreed Service Levels are maintained.
  • Responsible for Customer facing Service Review Meetings including reporting, SLA management/monitoring and validating SLA breaches based on contractual obligations and appropriate evidence
  • Identify opportunities for service improvement, based on the results of service reviews and process evaluations.
  • Managing service delivery related customer escalations and complaints including their recording, management, escalation and resolution for assigned customers.
  • Ensures that customer reports are created and send timely to the respective customers.

Profiel

  • Office management
  • Admin skills
  • Sales Force
  • MS office
  • Good interpersonal skills with all levels of company personnel
  • Is a true Team player that connects people and unites them in order to do the right things for our customers (without the authority to instruct them to do so).
  • Is committed, high energy, self-motivated and passionate for service excellence and customer focused.
  • Has the ability to act on own initiative and with minimal supervision.
  • Flexible work manner
  • Ability to work under pressure
  • Ability to work accurately, with good attention to detail prioritising skills
  • Fluent English
  • Educated to vocational level
  • Experience in a Service Delivery role
  • Experience as an Administrative function within IT Services
  • Experience of project scheduling and reporting

Wat je van ons krijgt

  • Interim option fix
  • Attractive salary
  • Good work environment

Solliciteer