Expediteur / Freight forwarder
As Freight Forwarder you are working in a team that is responsible for the coordination of all global operational activities for one dedicated customer.
You and your colleagues will be the first contact point regarding all activities.
Main tasks are:
• Build & maintain strong relationships with our customer and collaborate with the the team, sister offices, overseas agents and suppliers to enhance operational execution of services for the customer.
• Address all external and internal customers' requests pro-actively, meaning: positive, professional and solution oriented.
• Monitor global inbound/outbound activities according to KPI's & SOPs; pro-active and monitoring and trouble shooting of global inbound/outbound activities. Follow up on deviations with the Geodis Freight Forwarding team, sister offices & suppliers
• Provide administrative support according timely & correct invoicing of global inbound/outbound activities, handle claims according and escalate issues/deviations timely
You make sure that your branch knowledge stays up-to-date and you will back up other colleagues during absence or peaks in workload.