Helpdeskmedewerker ICT

  • Ieper
  • Tijdelijk, met optie voor vast werk
  • ICT en internet
  • Volgnummer: I41/315603
  • Toegevoegd: 13/09/2017 - 16:38
  • Kantoor: Ieper

As a TECHNICAL SUPPORT ENGINEER you will be responsible for supporting our customers with technical (software and hardware) related problems. Additionally, you will be assisting internal operations for the company. You will grow to become a specialist in the products of our business with a focus on quality of service.

Key aspects of your daily work are:

Giving support to customers, with priority for our German speaking customers and dealers
Investigating and logging customer problems in the ticketing system
Follow-up of tickets with the customer and second line support out of Belgium
Performing installation validations via the telephone.
Assisting on operational activities for the European division. This includes following up of installations and RMA handling.

You have a technical background or working experience (IT / Telematics / Electronics / Multimedia / Communication technology)
You are flexible with working hours to be able to cooperate within a team
You are customer focused: as you will be in close contact with the customer, effective communication skills are essential
You think analytical and are able to handle problems in a diplomatic manner
You will be able to work independently and take ownership, yet enjoy being part of a high-functioning team
You are eager to learn new things
Organizing and planning is your passion
A very good knowledge of German and English is essential; other languages are an advantage
Truck & transport or telecom experience is an advantage

Aanbod en voordelen:
We offer you a stimulating and innovating environment with a competitve salary package.