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Customer Care Medewerker

  • Kortenberg
  • Voltijds
  • Optie vast
Voor een bedrijf gelegen te Kortenberg zijn wij opzoek naar een technisch-commerciële  Customer Care Medewerker 
  • Je bent bij deze een belangrijke schakel tussen klanten, leveranciers en de interne dienst aftersales 
  • Na een intensieve interne opleiding over de markt en zijn producten ligt de focus op het behandelen van 'leads', het kwalificeren hiervan en evt. opstellen van een offerte
  • Je biedt technische ondersteuning aan klanten en de service coördinator 
  • Je gaat proactief klanten en potentiële klanten benaderen 
  • Je maakt schade/ controlerapporten
  • Je assisteert bij het aanmelden van techniekers bij de klanten 
  • Je rapporteert dagelijks aan de aftersales manager, die je coacht en begeleidt 
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Customer service medical

  • Zaventem, Zaventem
  • Voltijds
  • Optie vast
•             The Operational Lead will support the Customer Service manager in the day to day activities to coordinate the Belgium Customer Service departments in order to provide internal and external customers with best possible service in terms of order processing, pricing and billing inquires, service requests and customer complaints.
•             To coordinate the daily activities and tasks performed by the Customer Service Representatives in the Belgium to continuously improve the quality and productivity of department output and introduce innovative methods to support this effort.
•             Assure team compliance with internal processes and procedures and with the applicable legislation, act as key user for the Customer Service Team.
 
 
ROLES & RESPONSIBILITIES
•             Perform day to day Customer Service Representative activities such as order management, invoicing,…
•             Monitor department/individual goals and objectives
•             Follow up on performance of day to day activities and KPI’S
•             Ensure all Customer Service employees are trained and documentation meets the division quality standards
•             Maintain a continuous improvement environment for department processes including order processing (EDI and Esker), returns processing, backorder processing, credit requests and new product launches.
•             Identify and work on process improvements. 
•             Develop a culture which promotes a customer focused philosophy of “ease of doing business” both within and outside the Customer Service department
•             Maintain a safe and professional work environment
•             Support all company initiatives as identified by management and in support of Quality Management Systems (QMS), Environmental Management Systems (EMS) and other regulatory requirements
•             Comply with local regulations, other regulatory requirements, company policies, SOX legal requirement, operating procedures, processes and task assignments
•             Ensure transactions in our ERP system are processed in accordance to documented procedures embedded in the system.
•             Monitor service complaints and issue corrective actions for local complaints
•             Responsible for organizing master data maintenance (customer, materials, prices)
•             Support quality and sales department in FSCA (Field Safety Corrective Action) implementation
•             Maintain positive and cooperative communications and collaboration with all levels of employees, customers, contractors and vendors
•             Develop strong and efficient communication inside the team and with other departments especially Sales
•             Responsible for coordination of consignment and warehouse count (organization, reconciliation and follow-up)
•             Responsible for management of SUBD products in collaboration with Inventory team to minimize scrap due to expired products
•             Support the Customer Service Manager with communication in local country organisation and in country management meetings
•             Lead or supervise projects if assigned
•             Perform other related duties and responsibilities, on occasion, as assigned

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Customer care representative

  • Zaventem
  • Voltijds
  • Tijdelijk
Voor een bedrijf gelegen te Zaventem zijn we op zoek naar een Customer care representative 

Taken:
- De klanten uit de regio bedienen
- Verantwoordelijk voor de verwerking van bestellingen van A-Z
- Klachtenbehandeling
- Telefonisch contact
- Credits maken
- Nauwe samenwerking met buitendienstmedewerkers en het logistieke TERUMO-centrum
- Deelname aan projecten
- Dossier opvolging
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Technisch verantwoordelijke klantendienst

  • Zaventem
  • Voltijds
  • Optie vast

Voor onze klant gelegen te Zaventem gespecialiseerd in HVAC oplossingen zoeken wij een verantwoordelijke klantendienst.

Je zal instaan voor:

  • de ondersteuning van verschillende technische vragen.
  • telefonische ondersteuning: het verlenen van technisch assistentie aan klanten, interne en externe personen betreffende alle producten.
  • het opmaken van offertes voor onderdelen.
  • planning, aansturen en opvolging techniekers
  • beheer van onderhoudscontracten en indienststelling
  • rapportering
  • informatie database bijhouden (CRM)
  • kwaliteit opvolgen
  • betalingstermijnen opvolgen

 

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Customer care medical

  • Diegem, Machelen
  • Voltijds
  • Optie vast
  • To handle all customer enquiries with a multi channel approach in a professional way;
  • To provide customer with accurate product information, price requests;
  • To follow-up of order management activities such availability, deliveries, samples, in a consistent and timely matter;
  • To assure pro-actively high-quality alternatives and clear communication for backorder situations towards customers;
  • To continuously invest in outstanding knowledge of the product portfolio; 
  • To switch fluently between basic operational tasks & dedicated tailor made activities when required making sure administrative follow-up is ensured;
  • To maintain correct & professional reporting & co-operation on customer care actions & issues with relevant internal stakeholders such as sales team & product managers;
  • To undertake proactive & reactive qualitative actions in order to continuously improve customer care processes;
  • To follow-up different tasks and priorities within agreed timelines;
  • To assure compliance of the customer care operations with the company's standards, local & international legislations & regulations
  • To engage actively in different training programs & take ownership  to develop, learn and grow as a core team customer care member
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