Ref. A-415446
  • Interim

Functie

  • To handle all customer enquiries with a multi channel approach in a professional way;
  • To provide customer with accurate product information, price requests;
  • To follow-up of order management activities such availability, deliveries, samples, in a consistent and timely matter;
  • To assure pro-actively high-quality alternatives and clear communication for backorder situations towards customers;
  • To continuously invest in outstanding knowledge of the product portfolio; 
  • To switch fluently between basic operational tasks & dedicated tailor made activities when required making sure administrative follow-up is ensured;
  • To maintain correct & professional reporting & co-operation on customer care actions & issues with relevant internal stakeholders such as sales team & product managers;
  • To undertake proactive & reactive qualitative actions in order to continuously improve customer care processes;
  • To follow-up different tasks and priorities within agreed timelines;
  • To assure compliance of the customer care operations with the company's standards, local & international legislations & regulations
  • To engage actively in different training programs & take ownership  to develop, learn and grow as a core team customer care member

Profiel

  • Bachelor level or equivalent by experience
  • Min. 2 to 4 years of experience in customer service and/or sales support
  • Service minded & solution focused
  • Strong verbal & mature attitude
  • Excellent customer relationship skills, pro-active and willing to exceed customer expectation
  • Ability to interact and coöperate with internal key supporting departments
  • Collaborative with sales repr., sales managers & product managers
  • Genuine interest in medical sector
  • Team player
  • Long term relation commitment
  • Consistent accuracy in day to day job
  • Professional IT literacy (Ms Office), SAP and sales knowledge
  • Excellent written and spoken Dutch, French and English skills

Wat je van ons krijgt

  • Fix after interimperiod
  • Attractive salary

Solliciteer