To handle technical customer enquiries by phone, email or via service / sales representatives in a professional way. Act as a professional and reliable first contact
at all times in order to guarantee maximum customer satisfaction & loyalty.
Handle various & dedicated tasks and assure a high quality level service to all internal and external customers. The nature of the different tasks varies from basic
operational tasks to dedicated responsibilities which require specific knowledge & training.
Generate and manage service contracts / service level agreements
Follow up internal and external customers about planning and execution of contracts
Provide a yearly planning and communicate with the customers
Generate work orders
follow-up of repair and special orders
follow-up & administrative handling of delivery, return and price issues
answer & handle customer questions
provide product information
manage activity of demo material & samples
follow-up & proactive communication of backorders
proactively co-operate with our internal customers on technical enquiries
Create and communicate price lists and price offers correctly
- Reporting & continuous improvement
Handle Correct & professional reporting on technical service issues & activities.
To take proactive & reactive qualitative actions to continuous improve service processes.
Handle and follow-up different tasks and priorities within agreed timelines.
Make sure that the technical service department comply with company standards, local & international legislations & regulations
Engage actively to different training programs & take ownership to develop, learn and grow as a core team technical service member.